Frequently Asked Questions

Go to Verify Profile from the user menu. You’ll be given a unique word to write on paper. Take a clear photo of yourself holding the paper and upload it. Our team reviews submissions within 1–2 business days.

Go to Account from the user menu. If you’re eligible, you’ll see upgrade options for monthly ($14.95/mo) or annual ($79.95/yr) plans. Members of the Trans community can get VIP for free by verifying their profiles.

For security reasons, the “I am a” field is locked once set. If you made a mistake, please contact support and we’ll update it for you.

Go to Account from the user menu and scroll to Account Actions. Click “Delete Profile” to permanently remove all your data. This action cannot be undone.

Free members have message replies hidden until they upgrade to VIP. This is to encourage meaningful connections. Upgrade to VIP for full message access.

We use your location to show you nearby matches. Your exact coordinates are never shared — only your city appears on your profile. You can update your location anytime by clicking the pin icon in the header.

In a message conversation, click the three-dot menu and select “Report User.” You can also contact support with details about the issue.

In Messages, click the settings gear icon to open Message Settings. In the Blocked Users section, enter the display name of the user you want to block.

Visit someone’s profile and click the friend request icon. They’ll receive a notification and can accept or decline. Once accepted, you’ll both appear in each other’s friends list.

VIP members get unlimited messaging, full photo access, video uploads, ad-free experience, private photos, advanced message and privacy settings, and more!

Go to Account from the user menu. If you have an active subscription, you’ll see a “Cancel Subscription” option. Your VIP access continues until the end of your billing period.

Deactivating hides your profile from other members. Your data and subscription are preserved. Log back in anytime to reactivate.